Skip to content
Aether Docs

Get any ticket

GET
/api/v1/admin/tickets/{ticketID}
curl --request GET \
  --url https://api.aetherplatform.cloud/api/v1/admin/tickets/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0 \
  --header 'Authorization: Bearer <token>'

Fetches a ticket from any organization (no org scope). Requires the platform-admin realm role.

Authorizations

Section titled “Authorizations”

Parameters

Section titled “Parameters”

Path Parameters

Section titled “Path Parameters”
ticketID
required
string format: uuid

Support ticket UUID.

Responses

Section titled “Responses”

200

Section titled “200”

The ticket.

Media typeapplication/json
object
id
required
string format: uuid
org_id
required
string format: uuid
cluster_id

Optional cluster this ticket concerns.

string | null format: uuid
subject
required
string
category
required
string
Allowed values: cluster networking storage identity billing feature_request general
severity
required
string
Allowed values: low medium high critical
status
required
string
Allowed values: open in_progress waiting resolved closed
created_by

JWT subject of the opener; null for API-token requests.

string | null format: uuid
assigned_to
string | null format: uuid
first_response_at

Set when the first provider message is posted.

string | null format: date-time
resolved_at

Set when the ticket enters resolved; cleared only when a resolved ticket is reopened (to open/in_progress); preserved on close.

string | null format: date-time
created_at
required
string format: date-time
updated_at
required
string format: date-time
Example
{
  "category": "cluster",
  "severity": "low",
  "status": "open"
}

401

Section titled “401”

Missing or invalid credentials.

Media typeapplication/json
object
error
required
object
code
required

A stable, machine-readable error code.

string
message
required
string
details
Array<object>
object
field
required
string
code
required
string
message
required
string
Examplegenerated
{
  "error": {
    "code": "example",
    "message": "example",
    "details": [
      {
        "field": "example",
        "code": "example",
        "message": "example"
      }
    ]
  }
}

403

Section titled “403”

The credential was accepted but lacks the required role or access (e.g. a non-platform-admin calling an /api/v1/admin endpoint).

Media typeapplication/json
object
error
required
object
code
required

A stable, machine-readable error code.

string
message
required
string
details
Array<object>
object
field
required
string
code
required
string
message
required
string
Examplegenerated
{
  "error": {
    "code": "example",
    "message": "example",
    "details": [
      {
        "field": "example",
        "code": "example",
        "message": "example"
      }
    ]
  }
}

404

Section titled “404”

The requested resource was not found.

Media typeapplication/json
object
error
required
object
code
required

A stable, machine-readable error code.

string
message
required
string
details
Array<object>
object
field
required
string
code
required
string
message
required
string
Examplegenerated
{
  "error": {
    "code": "example",
    "message": "example",
    "details": [
      {
        "field": "example",
        "code": "example",
        "message": "example"
      }
    ]
  }
}