Open a support ticket
const url = 'https://api.aetherplatform.cloud/api/v1/organizations/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/tickets';const options = { method: 'POST', headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'}, body: '{"cluster_id":"2489E9AD-2EE2-8E00-8EC9-32D5F69181C0","subject":"example","category":"cluster","severity":"low","body":"example"}'};
try { const response = await fetch(url, options); const data = await response.json(); console.log(data);} catch (error) { console.error(error);}curl --request POST \ --url https://api.aetherplatform.cloud/api/v1/organizations/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/tickets \ --header 'Authorization: Bearer <token>' \ --header 'Content-Type: application/json' \ --data '{ "cluster_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0", "subject": "example", "category": "cluster", "severity": "low", "body": "example" }'Opens a ticket. The ticket’s initial body is stored as the first message, authored by the caller as a tenant message. severity defaults to low and category to general when omitted. The created_by field is set from the caller’s JWT subject (null for API tokens).
Authorizations
Section titled “Authorizations”Parameters
Section titled “Parameters”Path Parameters
Section titled “Path Parameters”Organization UUID.
Request Bodyrequired
Section titled “Request Bodyrequired”object
Optional cluster this ticket concerns.
Defaults to general when omitted.
Defaults to low when omitted.
The initial message body (stored as the first tenant message).
Responses
Section titled “Responses”Ticket created.
object
Optional cluster this ticket concerns.
JWT subject of the opener; null for API-token requests.
Set when the first provider message is posted.
Set when the ticket enters resolved; cleared only when a resolved ticket is reopened (to open/in_progress); preserved on close.
Example
{ "category": "cluster", "severity": "low", "status": "open"}Missing or invalid credentials.
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}Refused by the organization role policy (see Authorization in the API description). error.code is forbidden when the caller is not a member of the organization (or the API token belongs to another organization), insufficient_role when the caller’s organization role is below the operation’s minimum role, and token_not_permitted when the request was authenticated with an API token on an operation API tokens may not use (the API Tokens operations; the handler-gated operations named in the API description: deleting the organization, changing a member’s role or payment_mode, paying an invoice including its confirm step, and discounts; and for a cluster-pinned machine token every operation except the loadbalancer-ips and loadbalancer-vms operations). email_unverified when a portal user’s e-mail address is not verified (see Authentication).
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}Request validation failed.
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}