Download a ticket attachment
const url = 'https://api.aetherplatform.cloud/api/v1/organizations/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/tickets/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/attachments/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0';const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
try { const response = await fetch(url, options); const data = await response.json(); console.log(data);} catch (error) { console.error(error);}curl --request GET \ --url https://api.aetherplatform.cloud/api/v1/organizations/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/tickets/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/attachments/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0 \ --header 'Authorization: Bearer <token>'Redirects (302) to a short-lived presigned GET URL for the attachment bytes in object storage. Returns 503 when attachment storage is not configured.
Authorizations
Section titled “Authorizations”Parameters
Section titled “Parameters”Path Parameters
Section titled “Path Parameters”Organization UUID.
Support ticket UUID.
Ticket attachment UUID.
Responses
Section titled “Responses”Redirect to the presigned download URL.
Headers
Section titled “Headers”Malformed request — e.g. an invalid path UUID or an unparseable JSON body.
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}Missing or invalid credentials.
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}Refused by the organization role policy (see Authorization in the API description). error.code is forbidden when the caller is not a member of the organization (or the API token belongs to another organization), insufficient_role when the caller’s organization role is below the operation’s minimum role, and token_not_permitted when the request was authenticated with an API token on an operation API tokens may not use (the API Tokens operations; the handler-gated operations named in the API description: deleting the organization, changing a member’s role or payment_mode, paying an invoice including its confirm step, and discounts; and for a cluster-pinned machine token every operation except the loadbalancer-ips and loadbalancer-vms operations). email_unverified when a portal user’s e-mail address is not verified (see Authentication).
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}The requested resource was not found.
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}Attachment storage is not configured.