Post a message to a ticket
const url = 'https://api.aetherplatform.cloud/api/v1/organizations/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/tickets/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/messages';const options = { method: 'POST', headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'}, body: '{"body":"example","attachments":["example"],"attachment_ids":["2489E9AD-2EE2-8E00-8EC9-32D5F69181C0"]}'};
try { const response = await fetch(url, options); const data = await response.json(); console.log(data);} catch (error) { console.error(error);}curl --request POST \ --url https://api.aetherplatform.cloud/api/v1/organizations/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/tickets/2489E9AD-2EE2-8E00-8EC9-32D5F69181C0/messages \ --header 'Authorization: Bearer <token>' \ --header 'Content-Type: application/json' \ --data '{ "body": "example", "attachments": [ "example" ], "attachment_ids": [ "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" ] }'Appends a message to the thread. The author is derived from the caller’s auth context: author_id from the JWT subject, author_type = provider when the caller holds the platform-admin role, otherwise tenant. Posting recomputes the ticket’s status (a tenant reply reopens a waiting/resolved ticket; a provider reply on an open ticket moves it to in_progress) and stamps first_response_at on the first provider message — all in one transaction.
Authorizations
Section titled “Authorizations”Parameters
Section titled “Parameters”Path Parameters
Section titled “Path Parameters”Organization UUID.
Support ticket UUID.
Request Bodyrequired
Section titled “Request Bodyrequired”object
IDs of pending attachments (previously reserved via the presign-upload endpoint) to confirm onto this message. Each id must be a pending upload owned by this ticket; any foreign/unknown id rejects the whole message (422) and rolls back the transaction.
Examplegenerated
{ "body": "example", "attachments": [ "example" ], "attachment_ids": [ "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" ]}Responses
Section titled “Responses”Message created.
object
JWT subject of the author; null for API-token requests.
Opaque legacy attachments blob (structured attachments arrive in a later phase).
Example
{ "author_type": "tenant"}Missing or invalid credentials.
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}Refused by the organization role policy (see Authorization in the API description). error.code is forbidden when the caller is not a member of the organization (or the API token belongs to another organization), insufficient_role when the caller’s organization role is below the operation’s minimum role, and token_not_permitted when the request was authenticated with an API token on an operation API tokens may not use (the API Tokens operations; the handler-gated operations named in the API description: deleting the organization, changing a member’s role or payment_mode, paying an invoice including its confirm step, and discounts; and for a cluster-pinned machine token every operation except the loadbalancer-ips and loadbalancer-vms operations). email_unverified when a portal user’s e-mail address is not verified (see Authentication).
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}The requested resource was not found.
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}Request validation failed.
object
object
A stable, machine-readable error code.
object
The platform status page (https://status.aetherplatform.cloud). Present on 5xx answers written by the API’s error writer and on no other; absent, not null, on 4xx.
The payment provider’s decline code. Present only on 402 payment_declined; it is its own field and is never folded into message.
Present on exactly these errors of the invoice pay and pay/confirm endpoints: 402 payment_declined, 402 payment_method_required, 409 invoice_already_paid, 409 invoice_not_issued, 409 invoice_below_minimum, 409 payment_not_in_flight, and 409 invoice_void when the void invoice was replaced. It is the id of the live invoice, which after a re-issue is the replacement and not the id in the request URL (on 409 invoice_void from pay/confirm it is the replacement’s id). Absent on every other error — 400 (including discount_code_invalid), 403, 404, the discount_* 409s, 409 invoice_void with no replacement (nothing live to name), every 5xx and 503 code — and never null.
Examplegenerated
{ "error": { "code": "example", "message": "example", "details": [ { "field": "example", "code": "example", "message": "example" } ], "status_url": "https://example.com", "decline_code": "example", "invoice_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0" }}